pb99 Privacy Policy

pb99 ("we", "us") operates a safe and reliable online betting and casino platform for Bangladeshi players. By visiting and using our website pb99.bar, you agree to the terms described in this privacy policy.

This privacy policy explains what information we collect, why we collect it, how we use and store it, and what your rights are. This is a legal document, so please read it carefully.

The following types of information may be collected from you while using the pb99 platform:

• Identity Information: Full name, date of birth, national ID number (required for verification).
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay account numbers or bank account details — for transaction processing purposes only.
• Technical Information: IP address, browser type and version, device information, cookie data, login time and date.
• Gameplay Information: Betting history, win/loss records, favourite games and betting patterns.
• Communication Records: Details of conversations with support via live chat and email.

Collected information is used for the following legitimate purposes:

• Account registration, identity verification, and ensuring security.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer service — 24/7 live chat and email support.
• Fraud prevention, anti-money laundering, and platform security.
• Enforcing responsible gaming policies — including preventing access by minors.
• Analysing user experience to improve pb99 services.
• Informing you about relevant promotional offers and bonuses (subject to your consent).

We collect information in the following ways:

• Directly from you: During registration forms, verification processes, and when contacting support.
• Automatically: Your browsing behaviour through cookies, log files, and tracking technologies.
• From third parties: Transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay, banks).

Cookies are used on the pb99 website. Cookies are small data files stored on your device that help the website remember your preferences and login status.

We use the following types of cookies:

• Essential Cookies: For core platform functionality — maintaining login sessions, security tokens, etc. These cannot be disabled.
• Functional Cookies: Store your language preferences, display settings, and other personalisation.
• Analytical Cookies: Collect website usage statistics to help improve our services.

You can disable cookies by changing your browser settings, but this may limit some platform functionality.

pb99 does not sell, rent, or trade your personal information. However, in certain circumstances, information may be shared with the following parties:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and approved banking partners to complete financial transactions.
• Technology and Service Providers: Server hosting, cybersecurity, and analytics service providers — under strict confidentiality agreements.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a competent authority.
• Fraud Prevention: If fraud or money laundering is suspected, information may be shared with relevant investigative agencies.

pb99 uses industry-leading security technology to protect your information:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive data (passwords, financial data) is kept in encrypted form.
• Access Controls: Only authorised staff are granted access to user data, strictly on a need-to-know basis.
• Regular Security Audits: Regular testing is conducted to identify security vulnerabilities in the platform.
• Firewall and Intrusion Detection: Multiple layers of protection against unauthorised access.

While we ensure maximum protection, no digital system is completely secure. In the event of a data breach, we will promptly notify affected users.

Your information is stored only for as long as necessary:

• Active account data: For the entire duration the account remains active.
• Closed account data: A minimum of five (5) years from the date of closure — for legal and security reasons.
• Transaction records: For the period required under financial regulations.
• Support communication records: A maximum of two (2) years after the matter is resolved.

Once the specified period has passed, data is securely deleted or anonymised.

As a pb99 user, you have the following rights:

• Right of Access: The right to know what information is held about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that your data be used in a limited way for certain purposes.
• Right to Object: The right to object to your data being used for marketing purposes.
• Right to Portability: The right to receive your data in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will process your request within 30 business days.

pb99 is strictly not intended for persons under 21 years of age. We do not knowingly collect any personal information from minors.

If we suspect a user is under 21, we will immediately suspend that account and delete the associated data. If a parent or guardian believes their child has registered on pb99, please contact us.

If you give your consent, pb99 may inform you about bonus offers, promotions, and new features by email.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in the email, or
• Sending an email to support to inform us of this preference.

Please note that even if you opt out of marketing communications, account-related transaction messages (deposit confirmations, security alerts, etc.) will continue to be sent.

pb99 reserves the right to change, revise, or update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• Significant Changes: Email notice and/or a clear notification on the platform, at least 30 days before the changes take effect.
• Minor Changes: By updating the "Last Updated" date on this page.

Continued use of pb99 after an update will be considered acceptance of the revised policy.

The pb99 website may contain links to third-party websites. pb99 is not responsible for the privacy practices of those external sites. We advise you to read the privacy policy of any external site before using it.

This privacy policy is governed by applicable law. Any disputes will be resolved through negotiation. We invite you to contact us directly to report any complaints or concerns related to data protection.